Terms & Conditions

Introduction

These Terms & Conditions ("Terms") govern your use of the services offered by ClothCure Dry Cleaning Co. ("ClothCure", "we", "us", or "our"), including dry cleaning, laundry, steam ironing, and shoe care, whether booked through our website, by phone, by WhatsApp, or in person at our Pandav Nagar store.

"You" and "your" refer to the customer booking or using our services. By scheduling a pickup, handing over garments, or placing an order with us, you confirm that you have read, understood, and agree to these Terms.

Our Services

We offer the following garment care services:

• Dry cleaning for shirts, tops, bottoms, ethnic wear, coats, blazers, jackets, and woolens
• Wash & fold, wash & steam iron, and premium laundry, billed per kilogram
• Standalone steam ironing and pressing
• Shoe cleaning and care for leather, suede, sneakers, and sandals

Current prices for every service are published on our Rate List page. Rates may change from time to time; the version shown at the time you book applies to your order.

Booking & Pickup

You can schedule a pickup through our website, by calling or messaging us on WhatsApp at +91 84489 45599, or by visiting our store directly. To avoid delays, please:

1. Share an accurate pickup address and a working contact number
2. Choose a pickup window where someone will be available to hand over garments
3. Let us know at the time of booking about any garments needing special care

We may occasionally need to reschedule a pickup or delivery because of weather, traffic, or operational constraints. Where this happens, we'll make reasonable efforts to inform you in advance.

Pricing, GST & Payment

All services are charged as per our current Rate List. Laundry services are billed per kilogram, while dry cleaning and most other services are billed per piece unless stated otherwise. The prices displayed are inclusive of all applicable taxes and charges, wherever applicable under Indian law. If any statutory tax becomes applicable in the future, it will be charged in accordance with the prevailing government regulations.

If a garment arrives more heavily soiled, damaged, or embellished than typical for its category, we may confirm a revised price with you before processing. Bulk, corporate, and festival-season orders are quoted separately — please call us for these.

Payment is due at the time of delivery unless a separate corporate or credit arrangement has been agreed in writing. We accept cash, UPI, card payments, and any other payment methods made available by ClothCure from time to time.

Turnaround Time

Standard delivery is 3–4 working days from pickup. Express same-day or next-day delivery is available on request at an additional 50% charge, subject to availability.

Turnaround times may be affected by weather, festival-season volumes, or circumstances beyond our reasonable control. We will try to keep you informed of any significant delay to your order.

Garment Care & Liability

We select cleaning methods based on fabric type, care labels, and industry best practice. Even so, some fabrics, dyes, trims, embellishments, or already-worn garments carry an inherent risk of colour bleed, shrinkage, or damage during cleaning, regardless of the care taken.

Please point out any existing damage, loose buttons or embellishments, colour-fastness concerns, or special instructions when you hand over your garments — we'll note these against your order.

Unclaimed Items

Please collect your garments within 60 days from the date you are notified that they are ready for pickup or delivery. We will make reasonable efforts to contact you using the details provided at the time of booking.

If garments remain unclaimed for more than 180 days despite our reasonable attempts to contact you, ClothCure reserves the right to treat such items as abandoned. In such cases, the garments may be donated, recycled, or otherwise disposed of at our discretion, and no compensation or refund shall be payable.

Loss, Damage & Complaints

Please check your garments at the time of delivery. If you notice any damage, loss, or a missing item, let us know within 48 hours of delivery so we can look into it. Claims reported after this window may be harder for us to investigate fairly.

Where a claim is upheld, any resolution will follow the liability limits described under Garment Care & Liability above.

Cancellations & Refunds

You can cancel a scheduled pickup at no charge any time before your garments are collected. Once garments have been collected and processing has started, cancellation may not be possible, and charges for work already completed may apply.

Where a refund is approved, it will be processed through the original payment method or any other mutually agreed method within a reasonable period.

Your Responsibilities

• Check pockets and remove cash, jewellery, or other valuables before handing over garments — we're not responsible for items left inside them
• Point out care labels, known stains, or special handling needs at drop-off
• Provide accurate contact and address details for pickup and delivery

Website Use

Content on this website, including our Rate List and package details, is provided for general information and kept as accurate as we can manage. We don't guarantee the website will always be available or error-free.

While we make every effort to keep the information on this website accurate and up to date, pricing, offers, services, business hours, and other details may change without prior notice.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or policies. The "last updated" date at the top of this page shows the latest revision. Continuing to use our services after an update means you accept the revised Terms.

Events Beyond Our Control

ClothCure shall not be responsible for delays or failure to perform services due to circumstances beyond our reasonable control, including but not limited to natural disasters, floods, heavy rainfall, traffic disruptions, transportation delays, government restrictions, power failures, strikes, or other unforeseen events.

Governing Law

These Terms are governed by the laws of India. Courts at Ghaziabad, Uttar Pradesh shall have exclusive jurisdiction over any dispute arising from these Terms or our services.

Privacy

Any personal information voluntarily shared with ClothCure for booking pickups or communicating with us will be used solely for providing our services and customer support. We do not sell, rent, or share customer information with third parties except where required by applicable law.

Contact Us

If you have any questions regarding these Terms & Conditions or our services, please feel free to contact us using the details below.